Privacy Policy

Last updated: 25 August 2026

Parking Planner ("we", "us", "our") provides a web-based tool for generating indicative parking layout concepts. This policy explains what personal information we collect, how we use it, and the choices you have. It's written to reflect what this specific tool actually does — not a generic template.

We are based in Australia and handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What we collect

When you create an account or use Parking Planner, we (or our service providers, listed below) collect:

• Account information — your name and email address, collected when you sign up.
• Payment information — if you subscribe to Pro, your payment is handled entirely by Stripe. We never see or store your card details; we only receive confirmation of your subscription status.
• Usage data — how many layouts you've generated on a given day, used solely to apply the free plan's daily limit. This resets automatically each day.
• Technical data — standard web request information (such as IP address and browser type), collected automatically by our hosting provider, Google Analytics, and Google AdSense, for security and to understand aggregate usage patterns.

What we process, and what we don't store

When you generate a layout, your site dimensions, drawn boundary, selected region and layout options (such as angle, access points, or circulation roads) are sent to our server to calculate the result, then returned to your browser for display. We do not retain the content of your layouts after that request completes — we don't keep a database of your site designs, addresses, or generated plans. If you load a base map for reference, the location you search for is sent to the relevant map provider (see below) to fetch map imagery, but this is not retained by us afterward.

How we use your information

• To generate your parking layout, using the site dimensions, boundary, and layout options you provide for that request
• To create and maintain your account, and let you sign in
• To process Pro subscription payments and manage billing
• To enforce the free plan's daily layout limit
• To display advertising to users on the free plan
• To respond to enquiries sent through our contact page
• To understand how the tool is used, so we can improve it
• To meet legal and accounting obligations (including GST record-keeping)

Third-party services we use

We rely on the following providers to run Parking Planner. Each handles the information described above under their own privacy policy:

• Clerk — authentication and account management
• Stripe — payment processing and subscription billing
• Google Maps / VicPlan — base map imagery, when you choose to load one
• Vercel — website hosting
• Google Analytics — aggregate, anonymised usage statistics to help us understand how the site is used
• Google AdSense — displays advertising to users on the free plan; Google may use cookies to personalise the ads shown

Cookies

We use cookies for three purposes: keeping you signed in, understanding site usage in aggregate (Google Analytics), and serving and personalising advertising for free-plan users (Google AdSense). You can control or disable cookies through your browser settings, though this may affect your ability to sign in and use the tool. You can also review Google's own ad settings to manage ad personalisation directly.

Data security

We rely on reputable providers (Clerk, Stripe, Vercel) who maintain strong, well-established security practices. No online service can guarantee absolute security, but we take reasonable steps to protect your information from unauthorised access.

Data retention

We retain your account information for as long as your account is active. If you'd like your account and associated data deleted, contact us and we'll action this, subject to any records we're required to keep for tax or legal purposes.

Your rights

Under Australian privacy law, you have the right to access the personal information we hold about you, ask us to correct it, or ask us to delete it. To exercise any of these rights, or if you have a privacy concern, contact us via our contact page.

Children's privacy

Parking Planner is intended for professional use and is not directed at children. We do not knowingly collect personal information from anyone under 18.

Changes to this policy

We may update this policy from time to time as the tool evolves. We'll update the "last updated" date above when we do. Continued use of Parking Planner after a change means you accept the updated policy.

Contact us

Questions about this policy or how your information is handled? Reach out via our contact page.